[Resolved]  Renault — purchase of new car

Address:	Kolkata, West Bengal, 700017
Website:	www.renault.co.in

This has been found very disappointing for me in the midst of purchasing a renault kwid amt 1.0 (O) from your renault kolkata central located at 225c, ajc bose road, kolkata - 700 020.

There are certain services which i expect as buyer from dealers during purchase. But it has been very unfortunate for us to get such incomplete information from renault side. I had certain requests from the date of
My booking and till date i haven't received any response from your end.

My final payment was made on 30th dec 2017 and after receiving the payment renault team had completely turned back for responding any of my requests. The following brief is in details:

1. During my conversation with the sales executive along with the sales manager that i have been quoted a kwid amt 1.0 (O) with nov 17 manufacturing but its today (19/01/2018) on the day of delivery i was surprised to know that it is in fact aug 17. For the manufacturing month/date i have been following up for an official information since 30th dec 17 - which includes me calling the above mentioned personnel 4/5 times along with messages and my personal visit to your showroom, 3 times after 30th dec.

2. There is a difference in insurance quoted by company and show room - reason of these difference was not been explained neither policy documents (Including t&c) were ever shared.

3. Renault secure benefit was not completely describe to me

4. It took them about 20 days to arrange for a test drive which finally happened yesterday (18/01/2018) after my followups

5. For accessories, the price list which was shared as a excel sheet print out without any authentication of company name or authorized price list. This raises severe concerns of overpricing in haul.

Looking into these scenarios o[censored]nprofessional responses, i are unable to accept the terms and conditions along with the pricing what renault had offered.

As of today i have request renault to kindly consider in one of the below mentioned proposals which i put as best alternatives to this parody-

1. Current vehicle, may be not old more than 60 days from my date of booking or if you allot me 2018 manufactured, i am willing to pay the price deference (Hike in price) if any.

2 cancelling my booking and process for my refund along with the pertaining interest.

3. Or for keeping your words i can accept this aug 2017 vehicle after considering the depreciation value as on the date of delivery.

On theses request renault kolkata gm mr sailesh khatri had completely refused to entertain and offered me a rs 3600 of accessories.