[Resolved]  Renault — Renault assured employees pathetic and unprofessional services caused me 1874 rs loss

Address:

New Delhi, Delhi, 110034

Sir / madam

Last time i was made to experience the horrible experience with renault assured, because of which i had complained (Sales complaint[protected]renault delhi west) regarding delay in my insurance policy renewal. After logging the complaint renault assured confirmed me that my renault kwid manufactured in year 2016 was not eligible for renewal despite charging rs 9482

I took policy from icici lombard immediately after denial from renault assured and asked for refund on 21st april. It took more than 2 months for renault assured to arrange refund after more than 100 calls and mails follow ups, finally i received rs 7585 on 30th june as refund.

Ms amardeep from renault assured who is utterly unprofessional and non sensitive to customer's concern there was completely awful in dealing and in my opinion caused the maximum delay. If such kind of employee would have been part of my organization causing so much of pain to my customers, i would have immediately asked her to leave in the best interest of my organization

On top of all, to add to my frustration amount which i have received back in refund is 1874 rs short.in all these goo[censored]ps and delays caused by renault assured, i had suffered with hell lot of frustration

I request refund of remaining 1874 rs also from renault assured. Photos of mail communication also attached

Deepak girdhar
[protected]