[Resolved]  Renault — renault duster 110ps rxz 4x2mt

I have bought a new renault duster rxz 110ps 4x2 mt from renault nagaon, assam -782002 on 28th april, barely after four months and after driving only 6000+ kms then i noticed that there was too much of white smokes emission, so i took it to the service centre (I. E renault nagaon, assam -782002) on 11th of september 2017. On my way to the service centre on 11/09/2017, suddenly my wheels got jammed with a weird screeching sound and it was somehow that i reached the service centre. There i informed them of the problems my vehicle including the weird body sounds apart from the problems which i have mentioned earlier. After inspection, i was told that the turbo of my vehicle had been damaged and since it was still under warranty, it will be replaced under warranty which is very good for me, the rest of the problems will be inspected and informed to me in due course which i was told but yet to be informed as of till date.
The service centre people were very warm and co-operating and i have no issues with the people of the service centre people but i have the following issues which renault india is requested to look into and take necessary action thereof:
1. How can a four month old and 6000+ kms driven vehicle have its turbo damaged? I have other diesel cars but it’s the first time that i had experienced such condition.
2. What was the cause of the wheel jam and the weird screeching sound (No, the handbrakes were not turned on) and it came suddenly while on the run in a highway?
3. Also weird body sounds, one particular sound which is very frequent sounds as if you shake a few coins in your fists.
Considering the above, renault india is requested to look into the matter, have a thorough check of the vehicle if there are other problems apart from the mentioned problems and take action accordingly.
I am also concerned that what if there was a manufacturing defect in the vehicle which i was delivered as its barely four months and major problems have come up, what if some other major issues comes up again. So, the company is requested to have a thorough check of the vehicle and if there are defects in the vehicle i was delivered than it is also requested that it be replaced with a new one.

Longbir teron,
Vehicle engine no : k9kr856e016896
Chasis no:meehsrcffgb002402
Contact no : [protected]
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Nov 11, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2017
Renault Customer Care's response
Dear Customer (Longbir teron),

We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you
Verified Support
Oct 06, 2017
Renault Customer Care's response
Dear Customer (Longbir teron),

We understand that our team got in touch with you and shared the requisite information in this regard. In the case of any support required, please feel free to contact us at[protected].
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