[Resolved]  Renault — renault duster gear shifting problem

Address:

400604

I am facing issues with renault duster gear shifting since last few months. After lots of follow-up with company service center finally they accepted problem with vehicle. My car was in gen next motors, thane service center for 8 days & again after lots of follow-up they detected the issue & i was given an estimate of rs 24, 500 to fix the problem.
I have bought the car on april 28th 2016 & when car sent to service center it was under company warranty; i have also bought renault secure package (Extended warranty) & was able to produce receipts & documentation for the same. However, as per renault service center extended warranty is not showing up in their computer system & they are not ready to fix the issue at renault’s cost.

I have also registered a complaint with renault #[protected] since last 10 days. However, there is not response from renault. Each time i call renault toll free number i have waste my time talking to a junior service center agent. Who promises me to take action but doesn’t do anything.

It is really frustrating that after paying so much of money i have been given faulty product, also i have paid for renault extended warranty and renault is not accepting them even after showing up all the documentation. This is clear case of cheating. Please help me here.