[Resolved] Renault — renault kwid build quality and warranty policy

karthik_vr

from Bengaluru, Karnataka

Address:

560043

I bought renault kwid 1.0 l on sept 2016. Recently the silencer was cut and had to replace it (Jan 7 2019). I was not able to get warranty even though it was not an accident or from normal wear and tear. The cut looks like a manufacturing defect. Attached picture of the same. Deeply disappointed with the quality of kwid and warranty policy. Please improve your build quality and refund the amount paid for silencer (Trident renault, white field: rs 3439)
Note: i have an extended warranty (Renault secure) till sept l 2020

+3 photos

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Feb 21, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2019

Renault Customer Care's response Dear Karthik,

Please check your private message and share the details for us to assist with your concern.

Verified Support

Jan 14, 2019

Renault Customer Care's response Dear Karthik,

We understand that our team is in touch with you and assisting you in this regard.

Verified Support

Jan 20, 2019

Renault Customer Care's response Dear Karthik,

We understand that our team has contacted you and shared necessary clarification regarding warranty terms & conditions. We request you to kindly get in touch with the dealership for further assistance in this regard.

Jan 21, 2019

Updated by karthik_vr No I haven't got a satisfactory response. One part is warranty wasn't given and the other issue of poor quality of silencer from renault

Verified Support

Jan 21, 2019

Renault Customer Care's response Dear Karthik,

We request you to kindly get in touch with the dealership for further assistance in this regard.

Jan 21, 2019

Updated by karthik_vr Issue is not with dealership. It is with renault