[Resolved] Renault — renault service & customer care support

Jithin123

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala, 682030

I own a renault duster petrol vehicle. After the second service performed by Renault Kalamassery kochi team, vehicles pick up is lost as well as the mileage. In addition to that several dents were made in the vehicle. This shows that our vehicles are not given any importance or care by them.
For the same, i want to register the call via toll free, however they dont respond to the calls properly - rather keep the calls on long hold and spoils customer patience.
Renault customer service really sucks!!!

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Jan 15, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Dec 10, 2018

Updated by Jithin123 Updating the complaint in detail

13/11/2018 - Renault duster given for second service. At the moment vehicle performance was good. Only thing to be checked is the engine oil, filter etc.
15/11/2018 - Service completed and vehicle handed over by Renault Kalamassery Kochi Service center by 5pm. Next day noticed the dent on the corner side of bonet and a small scratch on the closing side of door.
Wanted to do the test drive after the service - surprisingly understood the fact that the vehicle pick is lost and vehicle is getting poor mileage. Next day i had received a call from Renault customer support team and ask for the feedback. I had given the rating of 7/10, though they spoiled my vehicle. After some time on the same day, i got a call from Service center guys and asked what is the problem you are facing... i had explained the same story to them... the last question from them is """"" Have you informed these things to Renault customer care"""""" The answer was YES from me... soon then they disconnected the call... It clearly shows that they are not bothered about the real customer satisfaction - rather for their online rating.
Since then there was a complete silence from either of the parties - customer care and service center. Due to which i have made a call to Renault customer care
Raised a ticket and updated the concerns. Next day i have received a call from service center and his name is Jins. Explained in detail to him and he said everything will be taken care and given an appointment on dec 8th 2018.
On 7th dec 2018, i have called him up several times to enquire about the timings when to take the vehicle to service center, but the calls were rejected and not responded.

Due to which i had raised called up customer care again to reopen the ticket, the same was done and the support executive tried reaching the services guys with no luck. As per support executive Neha, the call back is arranged. Till now i have not reiceved a call back from them.

Today i made my mind to call them up again, and another support executive picked and same story... call back will be arranged... I'm keeping my fingers crossed for this call back...

And counting on each moment how renault is going to take care of this issue...

Verified Support

Dec 12, 2018

Renault Customer Care's response Dear Jithin,

We understand that you're facing an issue. Our concerned team will get in touch with you to support and help with your concern.

Verified Support

Dec 12, 2018

Renault Customer Care's response Dear Jithin,

As checked, we understand that our team has spoken to you on your reported concern and you will visit the Dealership for further assistance. In case of any support required please feel free to contact us at[protected].