[Resolved]  Renault — repair works not done properly

Address:

Chennai, Tamil Nadu, 600040

Dear customer service team,

The dealership : khivraj - vellore, tamil nadu, india,

I am contacting you in order to express my concerns against the complaint (Service complaint no[protected].

To explain in more detail, my car met with an accident in the month of 8th august, 2017 and it was given for service at renault vellore service centre (Khivraj dealer). They did the repairs of the damages occured due to the accident and was informed me that all repairs were done at the time of delivery of car. I verified whether damaged parts were repaired. I was able to verify the major damages occured from exterior of my car and was not aware that interior small issues (Not visible from outside) were unattended which i came to know about it later when i gave my car for 2nd free service in renault ambattur service centre, chennai (Kun dealer). They informed me through phone and also by mail (See the attachment) the issues in my car which was unattended during accidental repair. I have also attached the repair order sheet filled after accident in which you can see that the radiator support and condenser damage is unattended. Based on this i made complaint with renault through phone on 16-5-18.

To resolve this issue i would like you to bear the cost of the repair as it was your mistake of not repairing it completely though it is a small issue. I believed in renault service works and gave my car for repair but now i came to know about their poor service. Also when i complained it to the complaint department the response gave by mr. Lalit maheswari was so poor that he was lying some things when i spoke with him through phone dated 21-5-18, 23-5-18 & 25-5-18. On 28-5-18 again i contacted customer care and they connected it to complaint department where the response was worse and when i asked for his name, he disconnected the call. Also spoke with mr. Ankit on 28-5-18 who said that the service centre in which the accidental repairs were done doesn't exist without verifying it and later admitted of his mistake. The credibility i had with renault is completely shattered after this issue and customer response.

I consider this a very serious issue which has caused me an unnecessary amount of aggravation. I would like a response as soon as possible.

Yours faithfully

Deric moses p