[Resolved]  Renault — replacement of part is chargeable even if the car is in warranty still

Address:

J 903, river view heights, pedar road, Lajamani chowk, mota varaccha, Surat, Gujarat, 395006

Dear sir/madam,
I vimal pravin patel, from surat gujarat, is owing renault kwid climber top model reg no - gj05 ra 0882, ch no - meebba004h3477047 year of purchase april 2017, would like to inform you that while driving the car last week on saturday 12/10/2019 at about 9.30 pm suddenly the car was not able to start after i parked... So i called the road /ide srvice and a person came with a battery and tried to start it but he was unable to start... So they requested to tow the car to the service center for further checking... On asking to the customer case whether any charges would be applicable... So on response he said no charges will be applicable as your car is in 4 years warranty period... So i allowed them to tow my car to the service center... After 2 days i got call from surat hazira service centre that some major part is not working called clutch box in my automatic car so you need to pay 20, 000 + charges for it... On asking about the warranty they told that it wont be covered in warranty... As my service no 3 was pending with the company... To be very frank, i was in a big financial problem during that period as a lost my job as no income was there so because of which i was not able to do service no 3 during that period... Also since the car is still in the warranty period so i request the company to please do the needy with me... As allow to please replace the part on company's replacement warranty...
Once again i request the company to please cover it in warranty period... As a goodwill gesture from the company to the customer.. As the car is still in warranty.. And the car is still at the service center surat hazira.
Thanking you yours faithfully
Vimal patel
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