[Resolved]  Renault — scratch on the rear gate of driving side during transit after handing the company nominated representative.

Address:

Patna, Bihar

Reference - complain no[protected], we are pleased to receive your reply against complaint no[protected] of renault company service desk. Very sorry to inform you that companies senior executive of complaint department, customer care executive & Renault patna east agency management are throwing balls from one head to another rather they are not ready to accept the damaged / scratch of caused to my accidental car in transit or at body shop of renault service center patna east . As i handed over my accidental car to companies representative nominated by Road side assistance of company the damaged caused to my car in custody of companies representative should be the responsibility of company . The company management has been provided sufficient proofs to establish my clame . Agency management of renault BRIJNANDAN patna east has flatly refused to provide the date of recipt my car & the date & time of photo taken of scratch by BRIJNANDAN PATNA EAST. If they provide the same that will establish the fact therefore I request you to intervene into the matter & stop the companies management to play games with customers as the company is involving the insurance company to provide the claim / damage which is not caused by the accident where as insurance company has already approved the major damages caused from front & rear as per their kind polices.
With Regards