[Resolved] Renault — steering complaint - renault duster

Joseph Manu

Address:

TVS & Sons Renault, Alappuzha, Kerala

Sir,

I have 2013 model renault duster 85ps car.
Im facing steering complaint for some years with this car. Its very difficult & hard to turn right while driving, there is a steering stucks during right turn. Steering stucks is very risky & dangerous condition to drive. When i approached tvs & sons renault service center, alappuzha, kerala, regarding this issue, they said, the problem with steering rack and needs replacement. Its costs about rs. 40000/-. I discussed this issue with duster owners group and found that its a common fault among dusters produced during 2013/14 period. This steering issue is a manufacturing defect. Automakers in foreign countries identifies common issues with thier vehicles & recalls those vehicles to replace that defective parts with their own cost. Its their responsibility to satisfy the customers with that particular vehicle. So in this circumstances, i request you to take necessary action to rectify this steering issue with renault duster as early as possible.

Yours faithfully

Manu joseph
Joseph cottage
Puthenparambil
Punnapra p o
Alappuzha
Pin 688004
Kerala
Ph : [protected]
Email: [protected]@gmail.com
Nearest service center: tvs & sons renault, alappuzha, kerala

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Aug 6, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Renault Customer Care's response Dear Customer( joseph Manu ),

Our team tried to connect with you multiple times but were unable to reach you. Kindly share your alternate contact number along with your convenient timings so that our team can assist you further in this regard.