[Resolved]  Renault — terrible car and servicing - kwid

Dear sir/madam,

Rg: terrible car servicing of renault kwid ka 04 ms 0514 ;
Make & model: july 2016

Ever since the purchase of this vehicle in 2016, the issues have been constant and recurring. We are highly disappointed with the service.in the past 1 month, the vehicle has been to the service station on mysore road in bangalore 4 times. They still havn't managed to diagnose the issue properly. At a time when we have been juggling our dad's health and a series of hospital visits, dealing with your incompetent service team has been highly inconvenient for us.

The window switches keep getting jammed, disabling us from opening or closing it. This seems to affect the battery and then the vehicle ceases to start. We have had this issue since the very first month of purchasing this vehicle. Now, after the last service few days back, the battery light has been coming on, along with a beeping sound. Since a month or two, the vehicle has ceased to function atleast about 6-7 times. Yet again, the vehicle has stalled on the streets of banglaore and isn't starting. After many attempts to reach the roadside service team, they are finally enroute to the breakdown spot.

Is this the quality of vehicle you are putting out into the market?
Is this the kind of service and customer support that you provide??!

We have run out of our patience and we would really appreciate it if you could attend to this matter asap. We want you to rectify this issue to the root, if not, please make arrangements to give us a new vehicle or just refund our money.

Waiting to resolve this matter.
Regards,
Sangeetha kadur