[Resolved]  Renault — Unethical behaviour by Renault company people and the sales agency

Address:

Ludhiana, Punjab, 141010

MY COMMENTS AFTER DISCUSSION WITH GM - AK SRIVASTAVA OF PADAM RENALUT, LUDHIANA AND RAWAT OF RANAULT INDIA ...

I refer to my various REMINDERS on the very very poor and low grade processing system provided in the vehicle due to which the below mentioned BIG ISSUES AND PROBLEMS are being faced by me.

In this context, Mr.A.K.Srivastava of Padam Renault, Ludhiana arranged a conference call with Mr.Rawat and during our discussion, I have observed a very bad approach by Mr.Srivastava and Mr.Rawat. During our discussion, I could never feel that the approach of the said two persons' is anyway customers' oriented.

Now, I am feeling that I have made a blunder by buying Renault product because neither the manufacturing company nor the sales agency is supportive.

Though, during our discussion, you have ruled out the issues in the product but once again, I would like to remind and bring the following facts to your knowledge as refreshing drink ...

No.1 ...
If you go through my earlier correspondence, wherein I have mentioned that your Mr.Karan and Mr.Gaurav including your customer's care executive had a discussion with me on a conference call and during our discussion both of them had agreed that the processing system is little bit slow and told me that they have taken the feedback and get back to me soon. Also, one of these persons told me a very funny thing that Renault doesn't make their products keeping in view that the user is based at Ludhiana. After our discussion till the writing of this e.mail, I have sent 46 reminders but these two persons never came back to me.

No.2 ...
My vehicle was called in Padam Renault, Ludhiana to examine and express the issues to some of your technical person and per feedback received from Mr.A.K.Srivastava on phone, they have observed the problems and arranged a video for the same. They also informed me that the video clip has been sent to Renault India for observation and solution for the said problems, which mean that they feel the problems / issues are there. Otherwise, there was not need to arrange a video clip.

No.3 ...
So far, I have made a number of calls to Mr.A.K.Srivastava and every time, he told me that the problems have been referred to Renault India and the solution is only with the manufacturing company because the same can be cured at manufacturing end only. The sales agency can't do anything with the said issues / problems.

No.4 ...
Mr.Srivastava along with Mr.Gurdeep visited me to examine the vehicle. Both of these persons thoroughly checked, examined the vehicle and told me that the processing system is slow and only because of the same all the mentioned features connected to navigation system / screen are working slow . Mr.Gurdeep made a video clip and told me that they will forward it to Renault India for solution. They again admitted that there are issues but told me that the solution is only with the Renault India. Had there been no issues / problems, what was the purpose of video clip ????? Not understandable.

I was expecting a supportive approach atleast from the sales agency, but during my said conference call, I have observed that the representative of Padam Ranault, Ludhiana was also playing a big game with me because he was conveying me something difference story, which is not at all good at the part of a person who is on Senior Post of GM, Services. He was not found to be firm at any point of discussion, which is a very bad luck for the progress of a car manufacturing company as well as the sales agency. It seems that he wants to keep LADOO in his both hands.

My observation is ... BHAINS KE AAGEY BEEN BJANE KA KOI FAIDA NHI but still I would like to have your comments on the above.

ISSUES / PROBLEMS ...
I PURCHASED RENAULT DUSTER RXZ 110PS AMT (D) ON 20TH MAY, 2016.

SO FAR, I HAVE SENT 37 REMINDERS TO RENAULT, CHENNAI WITH COPIES TO ALL THEIR CONCERNED PERSONS, HIGHLIGHTING THE BELOW ISSUES BUT NO SOLUTION HAS BEEN PROVIDED.

THE ISSUES ARE ...

1. Features on display and music system take about 25 seconds to start after switching on the ignition, whereas it should start instantly. Only RENAULT logo displayed on the navigation screen.

2. Fan gets ON only after the vehicle is started and that too after long waiting. We expect quick start of the fan like other vehicles during summer and humidity especially

3. While putting the reverse gear, camera signal on the screen appears after about 5-6 seconds whereas the vehicle immediately gets move ON even without wasting a second, which is a major drawback and can cause accident & damage to the vehicle. This feature is useless in the vehicle. It looks as if the same is not company fitted.

4. While putting the forward gear from reverse gear, it takes about 10-12 seconds to get the camera signal disappear from the screen. This feature is useless in the vehicle. It looks as if the same is not company fitted.

5. Blue Tooth…

a) Voice clarity is very poor.

b) Mobile connectivity on blue tooth is also very poor. Sometimes, it is missing the connection.

c) While dialing and receiving calls, only mobile / contact numbers are displayed on the navigation screen (I mean to say that the name of calling person, stored in the mobile, does not appear on the screen), which is a major drawback because if I want to neglect any unimportant call during driving, I cannot do so.
d) RENAULT SHOULD SPECIFICALLY MENTION IN THEIR BROCHURE THAT ANYBODY HAVING NO iPHONE, SHOULD NOT THINK OF BUYING RENAULT DUSTER. HOW FUNNY!

6. GPS System …

GPS system keeps on whipping for a long time after exit, which is very disturbing during driving.
7. WIPERS ...
IF BY CHANCE I SWITCH ON THE FRONT WIPER, THE REAR WIPER AUTOMATICALLY GETS START AND STOPS AT ITS OWN AFTER THREE ROUNDS, EVEN AFTER SWITCHING OFF THE FRONT WIPER, WHICH CAN DAMAGE THE REAR GLASS.

ALL THE ABOVE MENTIONED FEATURES ARE CONNECTED TO NAVIGATION SYSTEM WHICH IS VERY VERY SLOW AND OF POOR QUALITY AND NEED TO BE REPLACED OR UPGRADED.

It seems that RENAULT has somewhere lacked on proper R&D on the features provided in the vehicle before launching. IT SHOULD BE TREATED AS A VERY SERIOUS MATTER.I look forward to an reply on the above.

VERY POOR AFTER SALES SERVICE BY RENAULT. IT'S TOO BAD.

Ravinder Singh Rana
Mobile :[protected],[protected]