[Resolved]  Renault — vehicle service

Address:

Chennai, 600055

Dear kun renault kattupakkam,

Below are the grievances shared to you but there is no improvement on this further.

My complaint was just compensated by ixtar order eliminator by your one of the male & female employee, which is not the solution.

I have done re-service and the below pending job with authorized showroom where the found the oil level was less.

Then what kind of service kun renault kattupakkam had done??? For which i paid inr 16000/-

I would request you and team to look in to my issues and re-service my vehicle in my next service.

Just fyi – when i opened my front bonnet i couldn’t find any finger marks or cleaned bonnet, after seeing this, i have a doubt wheather they changed my vehicle engine oil or not.

Fyi

I have given my vehicle renault duster for paid service on 27th july, stating that it will be delivered on monday afternoon by 12 noon, but delivered on tuesday afternoon.

01. Vehicle was not washed - i understand we have water crisis, but at-least to be cleaned.

02. Dirty interior, muddy tyres, muddy floor mats, water bottle cups sponges are missing, dry leaves inside the front bonnet.

03. I have escalated this to mr. Kumaran - gm who is just least bother and pushed his responsibility to mr. Shiva show room manager.

04. Different colour was painted for my vehicle bumper, when i checked with some authorized dealer, they said, paint formula is wrong. Renault kattupakkam then asked sorry for painting different colour. Shame on them - to have such irresponsible staff.

05. I was charged for a just basic grease which is applied on battery.

06. Later my vehicle bumper was painted with right colour, but noticed painting dot spots on mirror, for which showroom manager asked sorry.

07. Even tyre polish was not applied while delivering the vehicle, too many cost cuttings

08. For 4th paid service i was charged 8000/- as labor, with this 8000/- i can do the full service in some other authorized showroom.

09. Till now i have not got any courtesy call from gm.

10. Kun renault kattupakkam will definitely miss the genuine customer with this kind of experience.