[Resolved] Renault — very hard clutch in renault duster rxli

K Samy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600015

Rxli model (Approximately 13+ lakhs) facing serious problem with hard clutch and because of which i stared having severe knee pain. Tried enquiring with service centre but i was informed the car model is like that. Kindly provide me any alternate solution because i'm unable to use the car for past 8 months. Also, i'm not in a position to sell this car. It would be of great help if you rectify this problem soon.

Was this information helpful?

No (0)

Yes (0)

Dec 30, 2019

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Renault Customer Care's response Dear Mr.Samy,

Please check your private message and share the details for us to assist with your concern.

Verified Support

Oct 24, 2019

Renault Customer Care's response Dear Mr.Samy,

We understand our team is in touch with you and assisting you in this regard.

Verified Support

Oct 27, 2019

Renault Customer Care's response Dear Mr.Samy,

As checked, we understand that our team has contacted you on your concern. Moreover, you will visit the service center as per your convenience. In case of any support required, please feel free to contact us at[protected].

Oct 29, 2019

Updated by K Samy Further to our call, gave it for service yesterday and awaiting for the positive response. I believe you would give the permanent fix this time.

Oct 29, 2019

Updated by K Samy Very unfortunate, your service station (Khivraj Pearl Motors) proved once agin to make money than giving a solution for which I gave it for.

Look at the image of estimation for the work I didn’t ask for them to check. Are you interested in giving the solution for hard clutch or using such opportunity to make money.

Even if you say your service station found a problems in advance. Pls check the last service date and the changed the parts and the bill value. Most of the items are suggested again and your better reference check the kms noted during last service and now.

Absolutely bad service. I fear they can change the working parts also. Pls return back the car 🙏🏼

Verified Support

Nov 12, 2019

Renault Customer Care's response Dear Mr.Samy,

Please be assured, we are getting this checked again for you and will update you accordingly.

Verified Support

Nov 12, 2019

Renault Customer Care's response Dear Mr.Samy,

We understand our team is in touch with you and assisting you in this regard.

Nov 17, 2019

Updated by K Samy Yes, Received a call week back and waiting for their action to fix.

Verified Support

Nov 20, 2019

Renault Customer Care's response Dear Mr.Samy,

As checked, we understand that our team got in touch with you and shared the requisite information in this regard. In the case of any support required, please feel free to contact us at[protected].

Related Renault reviews

View all 1529 Renault Reviews

Comments

bnsardar

from Kolkata, West Bengal

My Renault Triber - bought in October 2019 is giving a fuel economy of 8.8 KMPL. Then what's the point of buying a fuel efficient 999 cc three cylinder engine car?
The dealer had said that the car will give a mileage of 20 KMPL. Unfortunately it's less than 50% of the dealers claim.