[Resolved] Renault — warranty engine

hijimon

from Nilokheri, Haryana

Address:	Alappuzha, Kerala, 688002
Website:	Google

Dear sir
My vehicle is in under warranty and around 6000 km run out in those periods and last month a sounds came out from engine side and they dismantle the engine o/h in full conditions after delivered the vehicle, asking payment and i ask how can its possible? The service manager saying they claimed in under insurance claim so you have to settle the deperision amount. Around 11000 rupees
So please kindly gave a suggestions for these issue and i am army person please don't treat like this. Expecting a good support. Still my vehicle is in service center i didn't took the vehicle from there without any solutions.
Regards
Hijimon

[protected]

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May 1, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Mar 27, 2018

Updated by hijimon Dear sir

Today we settled the bill amount in under warranty vehicle around 9853/-so in my knowledge their is no use B2B insurance and warranty this is last vehicle who going to purchase from Renault company because we are going to make a big issues in high level and consumer Court

Regards
[protected]@gmail.com
[protected]
[protected]

Verified Support

Mar 28, 2018

Renault Customer Care's response Dear Hijimon,

We always assure our customers to have a pleasant experience with us. We're forwarding your issue to our concerned team and will get back to you.

Verified Support

Mar 28, 2018

Renault Customer Care's response Dear Hijimon,

We understand that our team is in touch with you and assisting you in this regard.

Verified Support

Mar 31, 2018

Renault Customer Care's response Dear Hijimon,

We understand that our team has contacted you and have shared clarification with regard to warranty terms & conditions. In case of any support, you may call us at[protected].