[Resolved]  Renault — worst service, product failure

Address:Hyderabad, Andhra Pradesh, 500034

Respected manager,
Sir as i am lingala aditya goud.
My car regn number is — (Ts09ex2583)
Regd owner — (Ls aditya)
Add — (8-2-316/8/a, flat num 101 road no14, manzil castel appartment, banjarahills, hyderabad, telangana, pin 500034.
Maker class — (Renault kwidrxl1.0easy-rb)
Chassi num — (Meebba000h2462891)
Engine num — (E039223)
Sir as i want to get this issue in ur notice that i have given complaint on 9-5-2018 that my vehicle is completly shetdown and the vehicle is not starting and its been very problemetic to me,, and i have called ur custamer care people. And i got a call from road side assistence people and then the mechanic came from ur compane and checked the vehicle and told me that, there was a serious electonic problem in the car and it has to be taken to the nearest renault compane
Service point and ge it checked. Afer that again i called ur customer care service center and called and asked they told me that there will be ur compane vehicle will be coming with in 1hour time, and they will toe the vehicle, all of a sudden my mobile battery got week and got switched off. And again i charged my phone and imedyatly i called them back with in 45 min time. The resone they told me that the vehicle had come and gone back, they t ried calling me and my phone was switched off. And then i asked them what to do they told me that this time they will be charging 2500rupees to toe the vechile. (Now i wanted to ask u that is that what the reasone that i have to pay money in the emergency even when my vehicle had complitly shutdown and i dint know what to do in the trafic.)
1) what was the time period they have given to me...1hour. Before that i called them through my phone
I called to the customer care becoze they did not send me the driver details conact num. To contact them back, now tell me whos mistake is that.
2) when i had a free road side assistence commitment from ur compane why am i supose to pay money.
3) from two days my vehicle is parked on the main road with out security, who will be responsible. For that if any damage happence to my vehicle
4) this was the fourth time i have given complaints to the compane that the vehicle has serious electical and car problems how can u neglect soo much.
5) how can u ask money when there is emergency existed and we had no money to pay on time, how can u be so neglected and push off the issue, and live ur customer on the road.
6) still the vechile is on the road and no body o[censored]r customer care people r responding properly. Till now.
7) pls u only let me know what kind of action will u take and what kind of action would u want me to take.
8) tell me who is responcible if any things happens to my car. And i have no other option to send my car to ur service center.
9) pls i want my problem solved from ur compane side immeditly as soon as posible. Or i will have to take some legal action on ur compane right now.
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Jun 20, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
May 13, 2018
Renault Customer Care's response
Dear Aditya,

This concern has been raised with our team. Please allow us some time to get back to you.
Verified Support
May 13, 2018
Renault Customer Care's response
Dear Aditya,

We understand that our team is in touch with you and assisting you in this regard.
Verified Support
May 16, 2018
Renault Customer Care's response
Dear Aditya,

We understand that our team has contacted you and have extended the necessary support in this regard. For further assistance, you may get in touch with your nearest dealership or contact us at[protected].
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