[Resolved]  Renault — wrong and misleading information

Address:

Ballygunge, Kolkata, West Bengal, 700019

I booked a Renault Kwid on July end and paid full amount by end of August. At the time of booking and payment I continuously asked agent if new model is coming in a few months since all over the internet it was mentioned regarding the facelift. We were not in a hurry since we wanted the car by end of October and we will wait if facelift is coming this year.

The sales person denied with absolute confidence and let me quote him "Sir trust me no more facelift happening this year. Pls have confidence and book it. I can guarantee you 100% ". And now in October itself Kwid launched new model.

Neither my car registration has processed and neither delivery has happened. I wont accept the old model. I want the newer model. Due to such wrong misleading information we customers suffer. I have just paid the amount of car and received receipt. Neither any registration has started nor delivery process has begun.

Mobile - [protected]
City - Kolkata
Showroom - Kolkata Central

Solve this issue asap else i am going to consumer forum.