Rentomojo — worst experience and worst customer service - i had subscription for bed, mattress, cupboard and side table

I had to close my subscription for 4 items - bed, mattress, cupboard, and side table. I had called customer service for the same to close it as the app was not functioning well. I had told the customer service person that i need to get the pick soon as i don't want to get charges for next month. The customer service person told me i have to do it from the app itself and then we can call back to get the pick up sooner. I tried the app the next day and there it showed me pick up for the next 7 days which i thought could be changed later, i went ahead with it and then at the end, it shows me charges for early closure plus for the next 7 days which are exorbitant. Just for 7 days, they are almost charging complete month rent. When i call the customer service they state we cannot do anything about it and its mandate you have to raise a request 7 days prior. I understand its the policy but if the earlier agent told me it is possible, then i thought they could work around for early closure but this customer agent was really rude and would not just let me talk. I had to actually stop him and request him to let me speak. I requested to talk to manager and he denied and stated will arranged a call back, which i don't think i would ever get. Worst customer service. Surely, never going to use their services henceforth.