Renualt — sue you renault!! going to viral this with videos and photos

 
4 Reviews
Na, Haryana, India
 Ridhika on Feb 16, 2019
Renault as a renowned company is supposed to be providing services with an upgrade mark.. But with extreme disappointment we are letting u know that ur services had caused extreme loss to us.. While buying the car we were told that the engine of the car is of new technology and will work for a longer time but it is such a shame for us also to tell the committee that today we met with an accident which could have taken our lives.. We were on our way to rohtak, when we decided to halt for sometime the moment stepped out of the car there was a sudden fire in the engine which was so high that the front of the car is fully destroyed.. If one of us was left in the car we would have not been able to save the person... We bought the car 1.5 years ago only and all the services were up to date.. After this we would like you to provide us with a new car in 5 days or else we would sue the company and the videos of the loss caused to us will be put up on the internet it would be great for ur company to reach us out and provide us with a new car within 5 days..

Kwid - onwer - mohit arora
Bought date - nov /2017
Car number - hr26dj5858

sue you renault!! going to viral this with videos and photos
Complaint comments  3 Comments     Updated: Share0Tweet0

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Dear Customer (Ridhika),

Please refer to the private message for the update on your concern.
Ridhika's [Complaint's author] reply, Feb 17, 2019
To whom so ever it may concern,

We will not refer or reply to any private messages or in the background because now is the time to be in front and raise it as much as possible.

Main reason I am asking you this is, what has happened with us Yesterday was in the past but what we are facing now and going forward is the main thing. I don't understand how a company like Renault, which has so many cars running on road can have such a big manufacturing defect. A this much big defect that it could have taken our lives as well. I need a proper resolution as quickly as possible otherwise i trust our country's law which will help me in locking up your KWID forever and will make sure no one else should suffer it in future because not everyone has "LUCK by Chance"
Dear Customer (Ridhika),

Please be assured, our team is working on your concern on priority basis. Your patience is appreciated in the interim.
Ridhika's [Complaint's author] reply, Feb 20, 2019
Hi,

This is very miserable to see that after so many complaints for your company since past 2 months there is no help being provided ..we know that there may be very long procedures by the Renault committee to sought the matter but light is to be given upon the idea that how the people who suffered will redeem without car for such a long time.

Now you guys are sharing false investigation after 1 n half day that there is no external damage but there is an Internal damage. I can understand that you guys think we are fool people here who will not understand your technical things. But let me clear you 1 think am also an Engineer and i really can’t understand how can anybody say that “You will not see any External scratch or something but still there is Internal Damage”

I was really hoping that Renault will listen to us but i think you guys don’t even bother about person’s life. Really very Disappointed!!

And i know your business will not gonna hamper with these kinds of complaints and with customer's life that’s why you guys are taking this so lightly but this time am giving you assurance that i will not gonna stop until i get any resolution.

Regards,
Ridhika
Hi,

You have asked for 2 more days so we will only wait till Thursday morning because it's hampering our daily routine as well. We are normal Service guys and now who will give us assurance that your so called "KWID" is safe for ourselves?

However if we have not done anything wrong so why will we suffer?

Regards,
Ridhika
Renault Customer Care's response, Feb 24, 2019
Dear Customer (Ridhika),

Our team is working on your concern. Please be assured, we'll update you on this.
Ridhika's [Complaint's author] reply, Mar 12, 2019
Hi Team,

Still you team is working on it? I don't think so.

Regards,
Ridhika

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    Renualt - sue you renault!! going to viral this with videos and photos

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    Company:Renualt
    Na, Haryana
    India

    Complaint categoryCategory: Car Dealers
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