Reserve Bank Of India [RBI] — account closure

Address:	Gorakhpur, Uttar Pradesh, 273001
Website:	www.hdfcbank.com

Dear team,
Below is the copy of mail i sent to hdfc bank to get my account closed and 20 hours to date there hasn't been any communication on their part. Kindly help.

As a previous employee of hdfc bank, (2012 in branch - 0286, now i am into education sector), i would like to share my problem. I have a salary account with hdfc, radhika complex, gorakhpur (Branch code - 0721, cust id[protected], a/c no - [protected]) which is non operational and hence is in debit due to nmc as i left the organisation i was working with. Now i am associated with a new organisation which needs my account to be opened in hdfc bank for the credit of the salary which i am unable to do because of my previous salary acc with hdfc. I went to the branch, submitted the account closure form, the welcome kit and have also got an acknowledgement slip signed and stamped by the branch official (Image attached at the bottom).
However even after a week of my getting acknowledgement the acc is not closed (Branch - 0721, bh - ashwini gupta, back up - vaibhav upadhyay) hence i am facing problems with my current employer in opening up of a new hdfc acc which is mandatory for me for the continuation of the services with them.
I request you sir kindly help me in this regard in getting the account closed as none of the charges levied in my current hdfc acc are asset related neither is there any assets product issued to me on my cust id. These are only the charges which were levied because of change in employer and leaving the account unattended. Please help me sir as it's a matter of my employment and due to this behaviour of hdfc my employment is jeopardised and my career threatened.
Regards,
Vineet john fredrick,
[protected],
Gorakhpur,
Uttar pradesh