Reserve Bank Of India [RBI] — amount debited but cash not dispensed from atm machine

Address:

Malda, 732101

On 12 th july i have done a withdrawal of 2000 from united bank of india's atm machine through icici bank atm card at malda, west bengal. Cash did not dispense from machine but it was debited from my account.

On 19th july i complained to icici bank customer care about the unsuccessful transaction.

But again and again customer care replied me that it was a successful transaction though i am assuring that it was not.

At last on 20th august i had a talk with senior department of icici customer care and they told that they have sent mail to get the cctv footage of the atm from united bank of india.

But till now i have not received any mail regarding that.

So please do the needful or this incident may happen with someone else in a big amount also.

Thanks

Anubhab choudhury

A/c no[protected]