[Resolved]  Reserve Bank Of India [RBI] — complaint against hdfc bank credit card section for excess interest charged

Apr 25, 2018

Updated by logu_hockey Dear RBI Officer,
Very Good Afternoon,
Let me introduce Myself Loganathan working in Financial Inustry for the past 10 years.
This is with reference to my complaint lodged at HDFC credit card section Iam not satisfied with their reply because my complaint still stands unresolved. Hence I have been forced by them to complaint to you.
With reference to the reply mail given by HDFC credit card section, according to their reply will address my concerns point by point in a clear manner.
* My mail dated 19 March 2018, as confirmed by HDFC card section in the below mail in yellow below (Point num 1). I would like to highlight that I have not received any call from them after 19 March 2018. Hope this is there standard automatic steriotypic reply for all clients.
* I agree with your point num : 2 which states that due to non-payment I have been charges levied and added in my credit card outstanding which I have to make full payment along with charges. Here I would like to highlight my savings account was already had been lien marked and lien marked amount along with interest till 1 March 2018 was accepted and paid( Full outstanding balnce of INR 10177.10 as on 1 March 2018 was deducted from my saving account) This can be proved with HDFC netbanking statment.
* We wish you inform to your attention that my main complaint is that the point number 3 in the below mail contains the false information (Highlighted in Yellow for your quick reference). My saving account was already lien marked before 1 March 2018 for the amount of INR 10177.10 and the my card outstading debit should have been cleared already on the same day 1 March 2018(From my credited salary on 1 March 2018 already you have debited the total card outstanding) Keeping the debit in my card account from 1 March 2018 to 16 March 2018 and increasing my debit amount from INR 10177.10 to INR 11316.51 is the fault of HDFC bank card section.
On the other hand from 1 March 2018 itself I have been insisted through my various mails to make my card outstading NIL . But keeping sillence and increased day by day interest from 1 March 2018 to 16 March 2018, and after that bank is informing that “an amount of Rs.11, 316.51 has been claimed from your HDFC Bank account  079 xxxx xxxx 848 on 16.03.2018 and adjusted against dues outstanding on the subject card account”  which is not acceptable and not the fault of mine.
I humbly request you to help in refunding the excess interest of INR 1139.51 to my HDFC savings account on priority.
Regards,
Loganathan
Mob : [protected]

Mail received from HDFC Bank cards section :

Dear Mr.Loganathan,                                 
This is in continuation to our interim response dated 19.03.2018 regarding your HDFC Bank credit card account bearing number  489377XXXXXX0343.
 
1.) On receipt of your email,  our bank representatives had attempted to establish contact with you at the numbers registered with us. However, our multiple efforts in this regard were not successful. In view of the same, we request you to revert to us with your latest contact details along with your convenient time of availability for us to assist you further.  
 
2.) Our records indicate that we were not in receipt of complete payments towards the outstanding dues on your card account. In case of continuous non repayment/irregular payments, bank charges will be levied, the card will be invalidated from further usage and the card membership shall be withdrawn with immediate effect. Subsequently, the outstanding balance on your card account becomes immediately payable.
3.) We draw your attention to our cardmember agreement wherein it clearly states that the Bank, at any time and without notice, will have the right of lien and set off on all collateral's belonging to the cardmember. Collateral's, being any amount standing to their credit in any account whatsoever with the bank or in possession or custody of the bank. Accordingly, lien was placed by the bank to recover dues outstanding on your card account. In the absence of a positive revert/payment,   we wish to confirm that the Bank invoked the lien placed on your bank account and an amount of Rs.11, 316.51 has been claimed from your HDFC Bank account  079 xxxx xxxx 848 on 16.03.2018 and adjusted against dues outstanding on the subject card account.  
Due to continuous non-repayment on your card account, the same was invalidated from further usage. We acknowledge receipt of complete payment towards the credit card dues. Hence, there is no further outstanding payable on your card account as on date. The details of your credit card account shall be updated in the CIBIL database as per the laid down guidelines.
 
We have arranged to send the scan copy of NOC as requested by you and the same will be sent from the mail id CreditCardOps.[protected]@hdfcbank.net. We also wish to confirm the scan copy is password protected and the details of the password will be available in the same mail.