[Resolved] Reserve Bank Of India [RBI] — Fund transfer to wrong account

sheriff80

from Chennai, Tamil Nadu

Address:	Madurai, Tamil Nadu, 625001
Website:	www.hdfc net banking. com

Dear sir, I have transferred funds from my HDFC account to Icici bank customer account. I am wrongly credited fund to Icici aaccount no[protected] instead of[protected]. Kindly reverse the amount to my HDFC account. I have already raised complaint in HDFC bank, but he given letter to Icici bank. But still now not responding from Icici bank. Kindly help me to get my fund at the earliest. My HDFC account no is [protected].

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Aug 6, 2021

Complaint marked as Resolved

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We regret to inform you that the since the beneficiary account number entered by you while executing the transaction was incorrect, the funds have not been credited to the desired beneficiary. The funds were credited to an account in ICICI Bank instead of the desired beneficiary.

Please be informed that HDFC Bank is not in position to validate a Non-HDFC Bank Account number while an IMPS transaction is done. This is also mentioned under the "Note" section on the Third Party Funds Transfer - IMPS page within NetBanking and MobileBanking.

However, as a special case we have raised a query with the beneficiary bank and are given to understand that they have brought the issue to the notice of the concerned beneficiary. They are awaiting consent and closure of formalities from their concerned beneficiary.

Given the dependency on the other bank, we are not in a position to confirm a timeline for resolution.

Nevertheless please be rest assured we would be giving utmost attention to your case on a best effort basis.

-Anay
HDFC Bank Customer Assistance