Reserve Bank Of India [RBI] — misused credit card - refund the same amount

Address:

Chennai, Tamil Nadu, 600091

1) first mail sent date 24th july 2017
Dear rbi,

This is g. Ravindran from chennai, i m using citi bank credit card no ([protected] 8751) on 20th july 2017, some one miss use my credit card and amount is 548.70gbp (I. E indian currency amount is 48, 005.79) amount deducted at time of 5.51clk, with in one hour i call to citi bank customer care mr selva and inform to block the card, and he given refferance no is 9615 and he said sir i raised the complaint and distributed will spoke to you, but till now no one call me, i will daily talk to customer care but they simply said its not a problem with in two day we solve it, rs 50000 is not a small amount, i can't able to pay this amount, if i got cibil problem means, i definetly raise the complaint against citi bank, without otp number and ipin number, some person use credit card and debit the amount rs 48000 means their is no security in the bank. So as per rbi i mailed you, this kind of amount can deduct means people get suffer, please kindly help us and rectify my problem as soon as possible.

My citi bank statement i will attached it.

My phone number [protected] and [protected].

2) second mail date of citi bank

Dear rbi,

I m g. Ravindran, some one missuse my credit card on 20th july 2017, amount debited 548.70gbp, and my citi bank creditcard amount statement shows rs 48, 005.79. Today i got refuded amount rs 47589.73, i call to citi bank customer care, actually my full amuont is not credited i. E 416 rupess you'r deducted, for what purpose did you deducted my amount i asked him, the city bank customer care is simply informed me due to pound rate is increases and decreased that's why we debit amount 416 rupess, thir is mismatch amount showing in statement, wroung calculation in citi bank, i can attached my conversation, which rbi currency rate on 20th and 24th, my sreenshot attached, please check it. Citi bank also fraud us, there is no security in citibank credit card, some one miss use my credit card and that too frogine people, city bank debit my extra amount, how can pay this amount, if any mistake rbi sir call me.

My demand is some one miss use my card and citi bank also debit my 416 rupesh, please refund it.

3) third day of complaint agaist citi bank

Dear rbi team,

Till we have not received any feedback from citi bank. This is not acceptable and worst response

Someone person misused my credit card, why i will pay the different amount rs.416. Citibank have to bare the amount (Rs.416) due to not secure credit card.

Last two week i was disappointed and not concentrate my work and family due the credit card issue. Sine citi bank have to paid additional amount. But i am not asking the barden cost.

Pls understand and refund the amount to me immediately, otherwise i will raise register a compliant in court.

Pls treat as urgent and reply immediately.

Regards

Ravindran. G

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