Reserve Bank Of India [RBI] — moratorium scheme not process by hero fincorp.

Dear sir/madam,
We have below loans with hero fincorp ltd.
Firm name : metro tooling system
Loan a/c. No. :
(1) hcfrktlap[protected]
(2) hcfrkttlu[protected]
(3) hcfrktlap[protected]
(4) hcfrktlap[protected]
Due to nationwide lockdown and spread of covid-19 it has become difficult to continue regular and routine business activities hence we applied & informed well in advance to hero fincorp corporate care department through email 1st email on 30th march2020 & 2nd email on 3rd april2020 but unfortunately they have debited our saved amount on 9th april & 20th april however our emi ecs date is 8th of every month. We saved some amount in our account for employees salary as well as for our import shipment custom duties which is lying at nhava sheva port.
Now, after many email reminders to hero fincorp for our refund they are not reacting or replying us till today and another messages & email is coming from hero fincorp for 8th may emi payment.
Please help us to get moratorium scheme from hero fincorp and support us to get back our emi amount which they debited on 20th april which is not emi ecs date as per agreement with hero fincorp.
Thanks & regards,
Rajan kava
Mob.[protected]
[protected]@metrotooling.com, [protected]@metrotooling.com