Reserve Bank Of India [RBI] — Online fraud by RBL credit card department

Jun 24, 2021

Updated by Aruadeepa I am using RBL credit card from last few years. One day in April 2021 RBL credit card department called me and told about new credit card with increased limit but I refused to accept it but they send it me without my permission. When this new card is received by my family that time I was not at home. When I come and got that new card I opend it and read all terms and conditions. It was not good for me so I didn't Activate this card. After 3-4 days on 14/04/2021 again a call received by me from RBL credit card department mobile number [protected], she was telling me about my card's personal details and asked is this ur card? i I said yes. Then I asked how do you know then she replied they people have all customers details like me and asked have you any problem with this new card? I said yes she asked what problem? Then I replied why my old card has been merged with this new card while customer care has not informed me that they are merging these two cards. Then she said she will separates limits of these two cards. But she didn't do this and done transaction from my new card.

After few minutes I received three deduction messages sum of 77997/-. Which has deducted from my new RBL credit card. I didn't Activate this card then how can this possible that this amount has been deducted from it.

Immediately I have complaint to RBL credit card customer care. They people took my complaint and suggest me to file another complaint online on cyber crime website. I have done this. After few days RBL credit card department closed this complaint with resolution that these transaction was OTP based and I have to pay this amount. They can't do anything for me. I again and again told them I didn't do this transaction. But they are not accepting.

Then one of my friend told me that I have to file a complaint directly to RBI that's why I am writing this today. I was waiting that I will be helped by cyber crime department or RBL credit card department.

Please check this issue and help me because I am not able to pay this amount. I belongs to lower middle class family. You can check my another loan accounts or credit cards. I am always paying my bills on time because I am availing these facilities. But this is not my card and I didn't done that transaction then how can I pay.

I am victim please help me out from this problem.

I am attaching here statement of card.