Reserve Bank Of India [RBI] — regarding declined payment from atm

Address:

Jammu, Jammu and Kashmir

Respected sir

Myself alok verma s/o shri ashok verma having account in bari brahmana branch of jammu. My account number is [protected]. On dated 23.08.2018 i attempted to withdraw rupees 10000 from obc bank atm of shahganj branch in up. Processing started in machine but before cash could be dispensed machine became out of service. Balance deducted from my account but cash not dispensed. I logged a complaint in pnb customer care on the same day. My complaint number is[protected]. Customer care told me that balance will recovered within 7 working days. Even after frequent follow up with customer care still as on date i have got no credit in my account.

I request you to please look into the matter and resolve the issue asap.

Atm id of obc atm where transaction occured - wc136901