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Reserve Bank Of India [RBI] — transaction failed but money debited

This was the mail sent to both sbi and bharat qr but no response
I have mentioned my bank account from where 02 transactions were debited but not reimbursed even after the mail and a call to both parties.
— forwarded message —
From: saket sagdeo
To: mb. [protected]
Sent: saturday, march 2, 2019, 2:13:55 pm gmt+5:30
Subject: reimbursement of failed transaction at bharat qr

Good afternoon
I am saket sagdeo holding a savings bank account with sbi. Acc no [protected].

The transaction done was from sbi anywhere mobile app.

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I had done three transactions on 30 jan 19 at bharat qr to recharge my tata sky id out of which two transactions failed.
The amount was 735 twice total, 1470/- only.
The transaction ids are as follows
Qr 903014a00001,[protected] ₹735/-
Qr 903014a00002,[protected] ₹735/-
Neither has the amount been credited back to my account nor has it been remitted to that tat sky id.

I would request you to look into the matter as more than a month has passed by and credit the total into my account.


Complaint Status

[Jun 02, 2019] Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
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    Reserve Bank of India [RBI] Phone
    +91 22 2266 0500
    +91 22 2260 1500
    Reserve Bank of India [RBI] Address
    21st Floor, Central Office Building, Shahid Bhagat Singh Marg, Fort, Mumbai, Maharashtra, India - 400001