Revv Cars — excessive damage cost

Address:Visakhapatnam, Andhra Pradesh, 530014
Website:Revv.co.in

This is regarding the wrong damage cost charged to me and below is the email i sent to their customer care:

I am here about the concern regarding my booking id 10673483

I had a vehicle breakdown today where the brakes of the car had failed due to which suddenly the i had to steer the car to sides with the help of handbrake and in this procedure there was a dent on the sides above the right tyre. I had called up your call centre and informed about the condition. They were trying to arrange a tow truck but they told me to somehow get the car to vizag if i can. I had some work today and couldn’t wait there for long as it was already an hour so i somehow arranged a mechanic and fixed the car. Now once i am back while delivering the car i had a talk with your manager who has no sense on how to talk to customers and he is not ready to beleive that there was a brake failure and told me that i have to pay damage charges and also told that the car was in good condition and there cant be any failure
I told him i got the brakes fixed and it could have been an accident as it had suddenly failed but the manager is not agreeing to it. And now i have got an email stating that i have to pay some damage charge of 4248 which is not at all acceptable. It was a vehicle failure because of which i was put into a life situation so i had to steer it and in all these there was dent on the body.
I request you to review the damage cost which you have incurred on me as it was a failure of vehicle and not a user failure
Sent from my iphone
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    Visakhapatnam
    Andhra Pradesh
    India
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