Richfeel Trichology Centre — i have cancelled my hair treatment but they were not refunding my amount paid

Address: RichFeel Trichology Center, Maruthi Corner, No. 3, 2nd Floor, 9th B Banaswadi Main Road, Main Chairman Layout, Bengaluru, Karnataka 560043

Hi team, i have gone for my hair loss consultation in richfeel tricology center, bansawadi branch, bangalore on 25th aug 2019 with case id # 3482, doctor has suggested me for hair plantation, accordingly i had a discussion with their marketing executive by name mani, and he has explained me about the cost of the treatment and due course of the treatment, also he told me that there was an offer going on now for the treatment with less price and if i pay now it self the offer applies and i can take the treatment at any time and also he promised me that i can cancel the treatment at any time if i am not willing to go for treatment later on. So accordingly i have paid total booking amount of rs.44, 840.00 in richfeel bansawadi branch, bangalore. Later on i have came over some financial commitments and decided to cancel the treatment and refund the paid amount and same has been communicated to to the branch and customer care as well. They were were not coming back to refund the amount. But their executive by name mani clearly told me that i can cancel the treatment anytime if i don’t take the treatment and they will give the money back. But now they are not even responding to return it. I have done multiple follow up with customer care on this issue, but i am not getting any positive response and i have called to that executive multiple times and he not even picking my calls to answer me. The amount is 44, 840/-.

Kindly requesting you to help me out on this issue from your end.

Case id with rich feel : 3482
Registered mobile number : [protected]
Email id :[protected]@gmail.com
Consulted branch : rich feel, bansawadi branch bangalore