Richfeel Trichology Centre — Short Supply of Product for On Line Order No. Pg[protected], Rs, 5900; Receipt no. 178830 dt.20.08.2020

Address: Mumbai

It is now almost 50 days since I have lodged my complaint of non-receipt of a product at Richfeel despite making full advance payment of Rs. 5900.00. (non-supply of Cutisine Hair repair -60 Ml Qty 1, Rs.950/-)

I have following thru emails and calling Richfeel call centre. All I am getting is email reply that they are looking into the issue. Call centre keep saying they have asked concerned supervisor to look into and he will call to resolve. But there has been no call and no resolution so far.

I have been requesting Richfeel to Kindly arrange to immediately refund amount of Rs 950 or supply the product to me and confirm to me.

It is unfair to treat a senior lady citizen like this as I am following up regularly with your call centre for last one and a half months and writing email reminders and there has been no action so far. Kindly resolve my issue.

Very very poor customer care service of Richfeel.