Ridaex — Faulty Product
I ordered a 50 inch QLED Tv from Ridaex.com of Rs 39999, first of all I received the product beyond the promised delivery time. The reason they provide for the delay was they cannot deliver the product because of monsoon.
The product which I received is defective and not as per the technical specifications provided by the Ridaex. I tried calling many times but they do not address my concern infact the customer care disconnects the call saying they are facing high call volumes and they are not even responding to my Emails.
Infact they are blaming me for the issue saying that I have changed some settings. I have tried explaining many times that I have not touched any of the settings yet. After calling multiple times they assured me they will send a technician but after that there is no response from their end. Being an Indian company I supported them by buying their products but they are just fooling customers by not providing the product as per promised. Once you buy their products they won't respond to your mails and call infact they will blame you for the
I do not recommend any one to buy Ridaex products. I faced a lot and my hard earn money is wasted.
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