Rishton Ka Sansar — Violation of customer privacy - no option in the site to delete/hide the profile itself by customer/ even no response after calling to do the same

Address:Meerut, Uttar Pradesh

I was registered in rishton ka sansar (Matrimonial site) as a free user approx 2 yr ago; even last year i had taken 6 months paid membership; they immediately presented my profile with my photos and my personal details as given my me.In profile my & my father's mobile numbers are registered.

Even after paid membership period gone their executives keep following me & my father via phone to take new paid membership; and text messages are sent at regular basis even after requesting not to do the phone or sms/mails. Mainly they followed my father over phone after completion of paid membership several times while my father denied to do the same & asked not to call again for that matter.

Last week i decided to remove my profile from this public/social site, but there is no option to remove/delete or even hide the profile. Also i tried to destroy the contents of my profile via profile editing option but i could only delete my photos and most of the personal details could not be edited in this public matrimonial site; that is offence in line with customer personal information are shown in public website even customer don't want to display its private information to the public.

Also i called to customer care contact number (+91-[protected]) on 10.06.2015 requesting to remove my profile on urgent basis due to some circumstances as i don't want to display my profile on public website & executive (Ms. Preeti - mob: +91-[protected]) agreed to delete my profile that time.

But when i checked the site yesterday night, my profile was not been removed from the site & that was public to everyone. I called to contact no. Given on site ([protected]) two times but call was not picked up. Then i called to ms. Preeti to ask why the my profile has not been removed - she answered i have forwarded your request & it will take some days; very irritating reply - its not a government organisation or any passport/license issuing industry that it will take time to only delete or even hide the profile to public; its not a very big matrimonial site its a small site with some employees working in 2-3 rooms office; but their attitude is like that they are the no. 1 matrimonial site.

Even i called to ms. Pooja (+91-[protected]) - sr. Customer executive (I was registered as paid membership through ms. Pooja & she was my personal relationship executive for communication), but no positive response i got.

I requested to both (Pooja & preeti) to provide me the contact number of rks owner or any senior management so that i could discuss the matter with them but they denied to give the number.

Even when i said to them that i will made complaint against you & take legal action - they replied - as you wish, we doesn't matter.

So i am fully helpless and my personal information are displaying in a public website while i don't want to expose my public information now and there is no option to delete/remove/hide or even edit most of the personal contents in the website in comparison to other public websites like bharat matrimony, shaadi.com, jeevansaathi.com, simplymarry.com, facebook, orkut, linked in etc where the customer can delete/hide or edit its profile at any time.

Finally i request you to check the legal requirement for such public website with respect to remove/delete/hide/edit the personal information of customer by itself any time on urgent basis.

Best regards
Nitin singhal
Lead auditor
Bureau veritas certification india pvt. Ltd.
F-4, sec-3, noida, up - 201301
Mob: +91-[protected]
Email: nitin. [protected]@yahoo.com, nitin. [protected]@in. Bureauveritas.com
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    Meerut, Uttar Pradesh
    Uttar Pradesh
    India
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