Ritual Holidays — Company has cheated us on bangkok deal

Address:

Sundargarh, Odisha, 769001

Booking detail(GROUP / PAX NAME Mr TUSHAR AGRAWAL x 06 Pax + 0 Child
TRAVEL DATES 13 Feb 2017 - 15 Feb 2017
MASTER FILE NO THA/01/2017/00010
BOOKING ID RED462736
AGENT NAME Ritual Holidays Pvt Ltd)

As we are hoping that Royal Asia is very worst lodge/hotel.Our partners have found the same there,
and they have opted not to stay in such hotel and we have booked bangkok palace hotel by the help of other travel agent and its cost us another 16500/- for 2 nights.
our partner and myself have called many times to ansul and sanjay to solve the problem and give any other hotel option or upgrade it to diff hotel but no help is given from them. Thanx to the other travel agent for helping us on urgent basis.
n we are pretty much sure that travel agency (ritual holidays)are making money out of this package deal thats y they have not booked grand alpine hotel in bangkok as discussed and strange they have no other 3 star hotel option.
at the time of booking advance is taken from us from grand alpine hotel booking (room cost around Rs3000/- ) but at booked at royal asia lodge (room cost around Rs 500/-)