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Rns Motors — neglecting and not giving proper details

My vehicle no is ka28 n 4990, i have done general service on 14/11/2019 and i have paid advance amount to some parts are required to my car in need very urgently. For that enquiry i have called to bijapur rns and they have given parts order person number and i had called him to know the status of order but he replied that there is no order on your vehicle. But have already paid advance amount and service person is not attending the problem carefully. Please kindly help me.
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    RNS Motors
    Customer Care Service
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    RNS Motors Phone
    +91 80 2347 4354
    RNS Motors Address
    #2275, Gurguntepalya, Tumkur Main Road, Yeshwantpur, Bangalore North, Karnataka, India - 560022
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