Roca India / Parryware — Roca Chrome Clean WC

Address: New Delhi, Delhi, 110075

Website: www.Roca.in

I purchased this product in August, 2014 and got it installed by rock technician in October, 2014. However, it never worked and I had complaint many times. The technician came and did not know how to handle it. He took the remote unit and it was rectified. However, the water jet though function but there was no water coming. He promised to rectify it. The product was in warrantee period. It was not rectify. In the mean time I went abroad and returned in May, 2016. I again complaint, the technician came and told it will be rectified, but not returned back( May, 2016).
I again complaint now in November, 2016. The technician came and said it is out of warrantee and i have to pay for the service and the part.
I am sorry, that inspire of related complaint during warrantee period, it was not rectified, now out of warrantee they to charge for it.
Regards,
Prem Singh Dabas
C-501, Delhi State NEF,
Plot-1, Sector-19, Dwarka,
New Delhi-110075
[protected]