| Address: | D & V Enterprises and Services, Ground Floor, Suvija Tower, South Kalamassery, Near Police Station, Ernakulam - 682033, Contact: 6282900425/6282900407 |
I have a serious and hectic complaint with my Roca counter top Wash basin in my living room . The waste coupling is leaking and my living room is spread with waste water and a bad smell is coming as well .I have raised complaint around 1.5 months back, they came after 1 week and done something and left without fixing issue and after that no response from the service technician who's name is Antony (Cell: [protected]) and the service manager Sunilkumar (Cell: [protected]), the biggest irresponsible guy I ever seen. And while contacting the service center / parryware customer care several times they are not picking call or responding to my issue.
I am suffering this issue for the last 1.5 months with a 10 tear warranty costly product . Actually the product having a manufacturing defect and they are not agreeing and not fixing the issue as well. I am living with this waste water in my living room for the last 1.5 months . Just think how can I live with this.
I don't have any other option, Please help me to solve my issue.
I am attaching whatsapp chat screenshot, invoice and leakage photos/videos for your reference
Address of the Roca/Parryware service center near me where I have registered the complaint is furnished in the address column
Complaint Registration date : 25-May-2022
Please, please help me.
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