Roca India / Parryware — supply of damaged flush tank

Address:8-45-1/7, Padma Palce, S-3, Vidyanagar, Chinnawaltair Colony, Visakhapatnam 530003, Visakhapatnam, Andhra Pradesh

I am your customer for the last 20 years. My wife and son went to your dealer m/s modern ceramics, visakhapatnam and purchased western commode with flush tank vide bill no 900 dated for rs 3200/-. We regret to inform you that the flush tank is in damaged condition and we noticed it when opened the seal (Please see the photo).
They went to the shop and showed the damaged item (Bottom portion damaged (And requested for replacement. He did not replace the item and behaved rudely.
I request to kindly inquire the matter and arrange for replacement or refund the cost of flush tank at the earliest.
Kind regards,
Dr g vara prasad
[protected]@uiic.co.in
[protected]
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    Roca India / Parryware Phone
    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
    Roca India / Parryware Address
    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
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