[Resolved] Royal Enfield — Bike delivery but accessories not received.

suhail aziz khan

from Bengaluru, Karnataka

Address:

Rangareddy, Andhra Pradesh, 500018

I got delivery of my bike almost 6 moths ago but i have still not received the mirrors even after regular reminders to the brand store. I was only handed over the bike at the delivery even the important papers such as Insurance and temporary registrations were handed days after, that too I had to go and pick them up all the time. My booking id was

BKNG[protected]

CRM no . SU[protected]

Inv no. INV[protected]

Tin no . [protected]

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Nov 27, 2015

Complaint marked as Resolved

After the complaint the service vendors were very prompt in calling me and handing over the mirrors. I hope that people need not take such a round about way of getting the products especially when the whole payment is done much ahead of the vehicle delivery. I have heard about the RE's bad customer experience which includes long waiting period. I hope they improve and keep the customers, who spend a fortune procuring bikes, happy.

Royal Enfield customer support has been notified about the posted complaint.