Royal Enfield — blockage issue in new royal enfield classic 350

Address:Rudraa Motors, Shanthi Colony Anna Nagar, Chennai, Tamil Nadu, 600040
Website:www.rudraamotors.com

Hi,

I am writing this mail to bring to your notice on a very bad experience that i have faced and still facing on poor service committed by rudraa motors shanthi colony branch anna nagar multiple times.

1. I purchased my vehicle classic 350 red ditch red on 28-mar-2019 (Tn 02 bq 2732) and kms driven 3345.

2. Since from my first service i complained about the blockage issue and fuel indicator was not functioning issue to (Hussain, technician) and after service i was told blockage issue was rectified, but it was not rectified after my couple of drives.

3. I went to meet hussain again, he was on leave that day. Rudraa motor people without asking the issue i was asked to come back on some other day as there were no technicians available that day.

3. When i went back again to rudraa motors, i was advised by your senior technicians nijandhan and other team mates that,

1. Not to full the petrol tank when i was actually not doing it (Seems to be silly)

2. Before it rains wear a cover/towel on top of petrol tank (Highly silly, how do i know if it is going to rain (Should i always carry a towel/cover wherever i go)? Can re answer to this?

3. Do not put side stand when parking the vehicle (Is this the policy of re and if that is the case, why side stands are given)

4. Within next rain my vehicle was stopped and i dragged my vehicle to rudraa motors same branch and met (Nijandhan, technician) and explained the issue.

5. He was having my vehicle more than a day and told that it was rectified and i took my vehicle back, with no surprise again it was having the same blockage issue.

6. When i took my vehicle again, i happened to meet dinesh technician who said he will thoroughly check and give it back after couple of days, issue was not sorted after the next one week time when i took back the vehicle.

7. Then i took it back to same center and met kumar technician and he has mentioned carburetors both the sides have been cleaned and you will not have issue hereafter, however the issue was not sorted after my few drives after the pick up.

8. Till now they haven’t informed re technicians to look on this issue though they were not able to rectify this fault and people out in rudraa motors never care on their customer issue.

9. I am totally disappointed when i complaint about the issue to binny the crm one day by calling him up to take my vehicle back to center and waiting for his call to pick it up, with no surprise there was not even a call from him back. I took my vehicle to center and when questioned to binny it was a simple answer that "sorry sir i forgot".

10. I got my vehicle back last week after keeping it for two more days and was told that all main parts of the petrol tank and other main parts were completely water washed and issues will not be occurring hereafter.

11. I went again to center as chain was getting hit in tier or something else and repaired it again and gave back to me after above service.

11. As it was raining for last two days in chennai, again i was having the blockage issue, and petrol started to leak from my vehicle badly since this morning first time after last week clean up made by technicians on fuel tank on very forcibly.

They wanted me to come back and forth to center and tell them the complaint which is atrocious.

Whatever the repairing they do in my vehicle, they are not ready to share proper receipt to me, when asked it was blunt mentioning that we cannot give it and if you still have complaints you can bring the vehicle to me by binny and team.

Very pathetic crm service maintained by rudraa motors, shanthi colony anna nagar.

If your team is not able to repair the vehicle you need to inform the customer so that we go for another center for a proper service.

It was the mistake from re end to give a fault vehicle and despite that doesn't know to rectify the fault after coming more than 15 times to your center.

I am lodging this complaint to have a mutual conclusion on taking my vehicle back and provide a new one for the reason of not able to rectify the fault by rudraa motors and royal enfield.

Anticipating a quick revert from your end.

Attached one document which i fought and they gave me as a proof.

Thanks and regards,

Dhilip kumar y
[protected]
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