Royal Enfield — broken chassis

Address:

Bangalore Rural, Karnataka, 562123

Dear Sir,

I have purchased Royal Enfield Classic 350 bike on Dec 2013 and have clocked 26000kms. Today I noticed that there is a crack near the side stand in chasis, where the side is stand is connected to the main chassis and Engine is mounted on with a bolt. When I started browsing about this issue, came to know that this is a defect in Enfield Bikes. If you browse you will find N numbers of complaints posted online. Some are rectified by showrooms when the Bikes are in warranty and without warranty what we have to do.
A bike of Rs.1, 40, 000 is having such a cheap material in its manufacturing, which may take life of customers. Company is just thinking of making money, but not about safety of Riders who buy them with there hard earned money. Just for 25000km or five years if the chassis have a crack in a bike which is only used on well maintained roads. This is not acceptable. I am going to service centre and they will surely give us negative answer saying that we have to replace the chassis for a big amount say between Rs.[protected]. Is this is the business Enfield company practicing.

Attached the images for clarity in the complaint that I am making.

I will mention one more incident with my bike for which service centre guys were giving nonsense stories. After I brought my bike, with in first service there was strange sound on left side of engine ( near gear box ) when I use self start. When I reported in the first service itself, they said it is common and sent me home. The sound continued. One of the mechanic, just hearing the sound said there is a problem with sprag clutch and I have to replace it. Now I went to service centre and asked for replacement, they said warranty has expired and I have to pay Rs. 5000 for that sprag clutch and service charge. As I had my previous service reports ( first service ) in which I had mentioned that problem and after long talks with regional manager, they agreed to replace the part. But I had to pay Some Rs.500 as service charge. Now the point is service people know the problem, but they won't tell customers untill warranty get expires. This is a cunning way of making money by Enfield company.

Please give us justice. We do not want to loose our lives by giving our hard earned money to buy these bikes, with cheap materials used to make them.

Please give us justice.

Regards

Thejaswi Santhosh R