Royal Enfield — complaint abt accelerate motors kengeri bangalore 560060

Address:

560060

Respected sir,
My name is muhammed navas im a royal enfield user more than 10 years. Im writing this letter regarding the royal enfield showroom bad experiance. Sir i met an accident in bangalore on november 4th and i leave the bike in accelerate motors kengeri 560060. The bike was in police statation and after all the settlement. I contacted the the showroom people and they told me their toe people will be late. U can bring the bike here. Its nt far only 400mters nly. The bike front mudguard is full gone the bike not moving speedly. So i ask help from showroom (Accelerate motors kengeri) they send one servicer with me and we both went to near the police station and we roomed mudguard. He removed both the mud guard and crash guard (Leg guard). And me and servicer take the both the mud guard and crash guard along with the bike we went to showroom. The manager came and he told me wat all items gone. He told me tht estimated amount. He dint tell me to change crash guard and i knw it was good. I asked him shouid i kept or u will kept crash guard soo he told me u can leave all the thngs here dnt worry. The guy who removed the thngs i gave himm all the thngs and i left ther. Thn i was calling and keep updating abt my bike they told it will take around one month. Thn after one month i got a message from royal enfield compny abt amount and all. I went to showroom at tht time only i noticed abt my cash guard (Leg guard). Tht day the manager was on leave befr delivery i called him and asked. He told its ther on showroom and he told me to come on after two days. I tusted his words and i paid the bill amount. Thn aftr two days i went he told he dint get its in scrap. I was thnking who gave him prmission to keep my thngs in scrap i was very angry bt i dint tell anythng him and he told me cme after 5 days. I only buy the crash who s that guy to keep my thngs to scrap its my money knw. The manager name is victer jayanth. Thn i came after 6 days thn he tellng the same thngs. Thn i leave he told me to cme after two days. Thn i came after two days he was repating the same thngs. Im a docter and i working in bangalore. I cant keep going and ask him tht thng i told him tht tn he assurd me tht u will get next week packaa. I was very scared to ride without crash guard i was riding daily abt 50km to clinic and home. After one week i told himm all the thngs thn he was tellng he dnt knw abt my leg guard. He told at tht time another manager was ther he dnt knw anythng (Victer jayanth). I told him i gave to ur responsible manager only nt to anybody. Thn iaaked that labour cme with me to remove the stuff. He accepted and he told he kept sme place he showed. I asked the manager he was agreeing tht he knw abt my leg gurd thn why u r nt accepting it. I asked him to check cctv footage im damn sure abt it. He was nt checking that also. I thnk if he check he shouid give me. I went ther more than 10times. First two or three time i thought he give me thn i understood he was playing. I told him im busy and i cant keep cmng ang going thn he was taiking little rude and harh. I knw in my side i did nthng wrong and im damn sure. The labour accept also bt he dnt understanding. I dont why he doing ths im frm kerala fr tht reason i dnt knw why he doing ths to me. Nw i have sme other vehicles and ths is my first worst experiance in showroom other showroom people are very coprative and good behavier. Even i knw royal enfield showroom frm kerala they were very friendly. Nw i dnt knw what i will do actuaally i can buy new leg guard no problem. Bt he played with me thts the reason i was running bhind ths. Sir pls dont do to any custmers. Sir every one will buy the bike and accessories with their hadwork and money no one will waste theier money simply sir. Soo i thnk u will do needful thnngs to me.