Royal Enfield — complaint o[censored]nattended battery issue

Address:

Bangalore, Karnataka, 560038

Hello royal enfield,

I am here to register complaint about my royal enfield gunmetal 350 cc bought on january 31, 2018.

I had bought it from dealership of teknik motors, indiranagar, bengaluru. Very often i was having issue with respect to some hardware in bike, i. E., suspension, front tyre, etc. Anyway i am not here to say about those.

Its been just two and half months since i bought it. Day before yesterday while driving, my battery got off all of a sudden in mid of road, and to highlight, my bike is just two and half months old. Later one of servicemen at teknik motors toed my bike to service station. He held my battery there for a day so that he could charge it.

Later i had to call teknik motors showroom around 5-6 times which were earlier unattended with no fair response. Later i urged for replacement of amaron battery in my bike and they were okay with. When i headed to service station, they said they are unaware of what i spoke to showroom guys. I had shamefully get back after debating a lot regarding battery issue which they denied to replace eventhough one year warranty is given to it and also included in billings.

Just imagine, bike is just two and half months old, how can battery go down so early? First of all, i never had any fair response or service from teknik motors. They are denying battery replacement saying there is no problem. I was fed up arguing again and again. No fair and good service at all from their side. My front tire was fixed reversely after checkup there and whatever we say, no values at all, they just say yes and move on. No attention!!!

Hence, i am requesting your support to kindly have an escalation here by granting me new battery replacement. Otherwise, i may have to rise up even more since i am expecting fairness here. Please consider my complaint and acknowledge me your response on it.

Here is address of showroom where i bought it.
Teknik motors,
#772, 100 feet rd, hal 2nd stage,
Doopanahalli, indiranagar,
Bengaluru,
Karnataka 560038

Yours faithfully,
Anoop shivapur