Royal Enfield — complaint related to the service done in a authorised royal enfield service centre robo

I’m naveen monteiro, i’m reaching out to you regarding a very bad experience that i had got from “whitefield motors” services centre

I’ll really appreciate if you could help me resolve the dispute.

Below i’m drafting my experience in detail.

25-jan-2019 - my vehicle (Royal enfield silver colour reg number: ka17 ej 9444) broke down and i had reached out to “whitefield motors” for help in towing my vehicle.
It was so good of them that they accepted my request and came down to pick my vehicle.

We reached the service center at around 11 am
And i told them about the problem in my bike

Problem: vehicle battery getting drained, and vehicle wouldn’t start with self start.

Service centre had the vehicle with them for 3 days and following was the diagnosis done.

Diagnosis: battery current was leaking because the wiring was old.

28-jan-2019:

Got a call from whitefield motors saying the vehicle is serviced and ready for pickup

Bill amount: 4178

Below are the replacement done to fix the concern

1) cl350&ele wiring harness
2) three phase rr unit
3) strap battery
4) black cable strap.

Customer experience after the service.

The concern was not addressed.

28-feb-2019

Experience this feedback i had reached out to exide battery company for replacement of the battery as the battery was relatively new.

Response from exide:
“battery charged, tested and found to be okay”

17-mar-2019:
Then later after i got this feedback from exide i got back to the “whitefield motors” saying my issue was not resolved and the battery is still getting drained and i have got the certification from exide that the battery is fine.

Manager (Whitefield motors): accepted my concern and said he will have a look at the bike and keep it under observation for 2 days and will get back if it’s a concern with the battery.
And also he committed saying he will provide me a letter stating the battery is not fine and i could submit this to exide company for replacement.

21-mar2019:

I got a call from whitefield motors saying my bike is serviced and is ready for pickup.

I reached the service center at around 4:30pm for pickup
During the delivery time they had charged me again ₹1938
And when enquiring about the service done and if the issue was fixed. The service advisor mentioned the issue still exists and he put the blame back on the battery. Hearing this i approached the manager.

Manager:
Sir, this is the problem with the battery and i need to check with the battery company for replacement.

Naveen: i then asked the manager to provide a written letter stating the battery has issues and i could send it to the battery company as a proof for replacement.

Manager:
Sir, we don’t provide a letter if the battery is purchased outside.

Naveen: i asked him why did he change so many things in the bike if the problem was in the battery. He just denied to give any justification and just walked out.

So i asked them to remove all the changes that was done, and then they agreed to do that.

This service center is almost 17 kms away from my home and i had opted this service center as my vehicle had broke down close to this service center. And now i’ve already visited this service center more than 4 times now with no results and my vehicle also is not properly operational from 25th jan 2019. I’ve faced lot of discomfort coz of this issue.

This is the experience i had with this service center, we reach out to authorised service center having a belief that the bike is in good hands and the issue will be resolved. But when such experiences happen we lose complete trust on the company and become helpless.

I hope that royal enfield takes my concern seriously and fix my concern.

Hoping to get a response from you or else i would have to reach out to the consumer court to settle this issue.