Royal Enfield — defective parts sold by pratik re motors & harassing the customers

Address:

Mumbai City, Maharashtra, 400 701

I bought a royal enfield classic 500 stealth black from one of the franchise of royal enfield i. E pratik motors, vashi navi mumbai.
This was pre-booked in the month of february 2018 and the delivery was taken on june 9th, 2018.

Incident 1: pre-delivery formalities
Interface with: mr. Aashish (Pratik royal enfield-vashi)

This sales guy possesses the worst attitude that i have ever seen. He thinks he is on upper hand than the customer himself. He misguided me on ever single path of my pre sales formalities. The way this person spoke to me on whatsapp, while i had asked him updates, was just pathetic. He took more than 14 days to get the bike cleared through rto formalities. And since then i have been asking him the tax invoice of my bike and till date i havent received it.

Incident 2: delivery
Defect: rusted silencers and parts of engine, speedometer.

On the day of delivery, i observed the silencer to be with complete rust from inside. I made sure that i take mr. Aashish was notified about the same. The very response which i got from him was, "sir, monsoon season hai.. Rust toh hona hai". Imagine i paid 2.20lakh for rust. The mechanic at the showroom insisted of giving money to him as a goodwill while taking out my first new bike. Whereas he was bothered to make sure that the speedometer was in working condition.

Incident 3: first free servicing
Defect: over heating, improper invoice, poor servicing quality and charging on labour whilst free servicing.

Now when the time came for my first "free servicing" tenure, i had instructed the service analyst mr. Datta about the over heating and rust complaints. While i went back to take my bike after servicing, datta said, over heating has been resolved and an invoice was given to me which had labour charge mentioned on it. I questioned them and asked for the service manager or the branch head to speak with. But nobody bothered to attend me. Then i called up the sales guy to understand the fact,. Here, mr. Ashish said, "sir aapko pata hai na free to sirf naam k liye hota hai". Also, i was given two different invoices ie. One tax invoice and one "katcha bill of some other vendor" whereas i had paid the entire amount to one single entity.

Incident 4: royal enfield customer care unit

I had raised a complaint regarding the same to their customer care unit. However, the complaint was closed in the system by pratik royal enfield by themselves without concerning me at any point. Also, the over heating problem was still existing.

Incident 5: battery drained out

Just 5 month after the date of purchase, the battery of the brand new battery was drained out completely and the bike was dead. When i took it to the service center, mr. Vicky who is the service manager said, "sir, it is normal these days".
I shelled my savings not to hear these issues as normal. I bought re because i trusted the brand. They took more than 14 days to replace the battery and give back my bike. I got it back on 24th november. The over heating issue was still not resolved. To which mr. Datta said, "engine over heats because you are driving in city areas. And one more thing sir. I know i work with re. But frankly speaking, re has turned out to be a pathetic company". This i completely agree with him.

Incident 6: battery drained out
Just within one month of the battery replacement, the new battery again got drained out and now i had no option to complain because"pratik re" had shutdown their franchisee & service center at vashi.

This sort of experience even after paying a good amount to royal enfield was least expected by a consumer like me. These defective parts is wwhat i am carrying from june 2018 and nobody cares to resolve things. Despite of me putting the complaints at various social networking sites, nobody bothered to take a concern from me. And now my bike is lying at the service center (Ram motorcycle) on whom now i have started trusting,

I request the consumer forums to take necessary actions against pratik re and its employees. I have been facing a mental harrassment since 9th june 2018.