[Resolved] Royal Enfield — Delay in bike delivery - booking id: bkng[protected]
Chennai, Tamil Nadu, India
I booked Royal Enfield Classic 350 Ash colour on June 23rd 2016 from Synergy Auto Inc, Sakinaka, Mumbai, India.
I got a call on July 30th 2016 from synergy auto team stating that bike has been allocated to me and that after full payment, i will get the bike in 15 days time frame. I did full payment on 1st august 2016 however its 20th September today and till date I haven't received my bike. Synergy team kept giving me dates but bike was never delivered.
On august 20th 2016, they said that there is a colour defect for Ash colour classic bikes and my bike was returned back to chennai to upgrade the colour along-with other bikes. They gave me a new date that is 10th sep to collect my bike. On 10th sep, they gave me another date of 20th sep 2016.
Today when i called the showroom, they said bike is not yet here and they just dont have any further update. It was been 3 months now that I booked this bike.
Please help as its been more than a month that i have made the full payment.
Booking id : BKNG[protected]
Expecting positive reverts.
Complaint marked as Resolved Oct 5, 2017
Company didnt help me resolve this issue. I had to escalate it to higher authorities of Royal Enfiled to solve this issue.
[Sep 20, 2016] Royal Enfield customer support has been notified about the posted complaint.
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