[Resolved] Royal Enfield — Faulty bike unit

kshshr

from Pune, Maharashtra

Address:

500089

I have purchased bike on 28th June 2017 and I started facing issue from 30th June onwards. My bike suddenly got dead on the second day. I contacted the dealer and the dealer sent someone on the other day. Initially I was told it's a battery issue.
2nd Day - I was told that the issue is with air filter as a drop of petrol went into it.
3rd Day - I was told that the issue is with the spark plug. The spark plug came with this bike is not compatible as it belongs to 350CC and mine is 500 CC
Next day(Today) - I got the bike back and they mentioned that the issue was with electrical system and they fixed it.
I spent more than 2lac Rs to buy this bike but on the second day it gave this issue which made the bike stand still on the middle of the road.

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Aug 6, 2017

Complaint marked as Resolved

Royal Enfield customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Royal Enfield Customer Care's response Dear Sir,

Greetings from Royal Enfield !

Thanks for your mail, Kindly Share your Location, Contact number & Service provider name for our further communication thru concerned regional team.

Feel free to contact us on our customer care Toll free number - [protected] & [protected]@royalenfield.com