Royal Enfield — faulty engine royal enfield 350

Address:	382415
Website:	www.royalenfield.com

Hi,

I have purchased my bike classic 350 black bs iv registration number : u3s5c1hg121264, chassis no : me3u3s5c1hg171018, model: 1800197 from the krishna wheels near naroda ahmedabad, after the 6 months of brand new purchased bike i started facing an issue of bike engine getting off while driving on road. I have made the complaint to get it repaired. I have been told that there was an issue with the filter they did changed the filter for the first time and gave it back to me; however, the issue wasn't resolved. I have informed them about the issue they took the bike again from me for 4-5 days and still the issue was not resolved. I have given the bike again for the 3 times still the issue wasn't resolved. I have got the call from the customer care team about the feedback and provide them the information about the issue has not been resolved yet, they did informed the manager over there and they did called me back to show the bike again, now this the 4th time i have to show the bike to them. I have given the bike again for 2 days and they told me that the problem has been resolved and i did confirmed with the manager about it; however the issue has not been resolved yet.
Is there anyone to look into this?
As, i am looking to go for the legal complaint regarding the faulty engine that they have provided me as they are not able to resolve the issue.
Looking forward for the positive response.