Royal Enfield — Fixing a Tyre Manufacturing Defect takes 3 whole days and no response from their side unless I keep calling them

Address:Chennai, Tamil Nadu, 600100

There was a manufacturing defect in the new TB350 (which was taken from Sri Venkateswara Bike Zone, Pallikaranai on 22/12/2016). I noticed there was a tyre problem and went to the Enfield showroom next day. I was given a letter and I was asked to go to MRF to get it replaced. Why would I go all by myself in the first place? It is a manufacturing defect on a very new vehicle. Whoever did the Quality Check from the company side would have slept and signed the vehicle good.

But out of interest I went to the MRF and spoke to them on 26/12/2016. this is because the MRF folks will not deal claims on weekends... They did all tests and confirmed that they will replace it surely. but they cannot remove the wheel as TB350's caliper is slightly risky to remove if done outside. So they advised me to give the vehcile to the enfield dealer and ask them to get this replaced through them.

I spoke to that service guy and he was fine to do it and I gave the vehicle there on (27/12/2016).

Here's the problem.

My vehicle was there at the dealer for two full days unattended. But they promised me to give it by end of same day. And I got irritated with the service supervisor who did not call me and update me anything. Whenever I called, he kept saying we have taken and blah blah... Out of curiosity I called to that MRF guy and checked if the replacement was done for my vehicle. He said nothing came till now. I got pissed off and called the service supervisor and asked him the status again. He said we have taken the wheel but MRF do not service after 5. I told I checked with the MRF guy and he said nothing came yet.

That supervisor then went in and checked (for the first time) and realized that the wheel was not even removed... They just keep getting the vehicle for service and get money. but no quality work is being done. Actual work just takes 1 hr max... but nothing moved.
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Royal Enfield customer support has been notified about the posted complaint.
Dec 28, 2016
Updated by D16 R11
Spoke to another person in the service section and he promised me to fix and deliver the bike by 29/12 before 1PM
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