Royal Enfield — Got worst experience from royal enfield authorised showroom delhi

Address:

ESS AAR MOTORS ,176,Neb Sarai, IGNOU Road, Opp balhara hospital, New Delhi 110068

Hi Team,

Myself Ashiqu. As of now i am in a dream ride I want to cover all the states in india to experience all cultures of Our country. My ride was started be half of 100 youngsters to conduct a trial ride to estimate the expense and out come . I started before 2.5 months and I had covered 8 states as of now. I was enjoying my ride with my friend and my partner Royal Enfield classic 350. I was enjoying every moments with the bike .Before the ride did service in Kerala and one service in Andhra Pradesh in between the ride. Now we reached Delhi so we give the bike to the service center for some small issues like, front disk fluid was over, break pad changing and all. My bike was only serviced in Royal Enfield authorised centers. My friends in Delhi suggested so many unauthorised service center to do service . I rejected all because I need to give the best service for my partner in ride . So I take the responsibility behalf of my trust in Royal Enfield and I give it to the authorised service centre in saket Delhi . 1st day of my service I told the compliant and explained everything very clear. They told the estimation around 4500 I agree because I obviously trust in Royal Enfield. The next day I got call from Royal Enfield that if you want to fix the self start it will cost you 5000 something. I told please don't fix it we are no low budget . They said ok . The next day we end to the service center . We saw the bike it was good . We had discussion with the customer service executive. She lead us to the payment section . On paying bill I was not having money I give her my friends card . After pay bill I was shocked it was approximately 10000 rupees. We all got shocked. I don't know how the hell it got till 10000 . We call the service manager they was saying It was 4500 is bike part name and the 4700 something for labor charge . We had done 2 service from different 2 state no one charged us like this. We started talking to much then they started talking in a bad way . The store manger was talking nice but service manager was talking to there work like they can't do anything because job card is with us . I asked them for the job card they said you can see it but you have to give it back. I agreed. they added extra things without our permission . When they give it back they added the final estimation 15000 extra in it. We just shocked. Then they started angry with us . They said it was there and all. They said what proof you have and all .I said obviously we don't have because orginal and carbon copy is with you. They just started ignoring us. They finally said go and complaint . We started try to contact head office. It was almost 6 o clock. So we just came back with the worst experience.

I am on a ride for 2 years whole INDIA with the caption Incredible India Royal ride. As we got the worst experience . Now we are changed the plan to put board as Incredible India on a Worst bike. No one should experience this kind service. The pending 20 states we will ride with this . We can't accept that Royal Enfield just broke the trust for few buck's. Most of the riders were saying ride with some other bikes, We rejected it because of trust with Royal Enfield. We had took one year RSA too, now we are upset how will you respond to it. Is it the way how Royal Enfield treat us . We are in stranger in another city in another part of country with no sponser's .
We will share our experiences with everyone
and make sure no one should ever be the victim.

Kindly do the needful.
Br,
Ashiqu N
+91 [protected]
+91 [protected]

Please check the details and attachments.


Bike Details : Royal Enfield Classic 350 REDDITCH RED
Reg No : KL 23P0016

1st service in Kerala Karunagappally
2nd service in Andhra Pradesh Rajahmundry rural East Godavari (details attached)
3 rd and worst service in Delhi ESS AAR MOTORS (details attached)